Shipping | Line to Luna
We ship all items except our t-shirts from our little abode in the Waikato, New Zealand. We ship these items in 100% recycled plastic waste mailers (or compostable/recyclable card mailers) and send via the NZ Post mailing service.
Our t-shirts are made in Australia, and ship direct to you from there.
Dispatch times:
- Normally we aim to dispatch orders Monday through to Friday, excluding public holidays.
- If we are ever unable to ship items through a certain time period, we will always update our website banner before that time period arrives. Orders made during those time periods will be shipped after the period end.
- Orders are usually dispatched next working day, but our promise is no later than 5 business days from purchase unless our website advises otherwise (or unless we contact you to advise otherwise).
Shipping times:
- Most orders sent within New Zealand are received within 3-5 business days, but in order to report a "lost" parcel we do have to wait up to 10 business days. T-shirts ship from Australia and may take 1-2 weeks+.
Locations:
Currently we mainly deliver within New Zealand, but we also have shipping options to Australia. For now, if you reside outside of these countries and would like to place an order, please contact us to see whether it would be possible - you can reach us on insta @linetoluna, or via our contact page.
Shipping/Order Confirmations:
Our system sends order & shipping confirmations automatically, but sometimes they land in your Junk Folder.
If you didn't get a confirmation email after making an order, please check your junk folder. If you do find it there, please then add us to your "safe senders" list so you receive the shipping confirmation also. Feel free to contact us via the chatbot on our website if you do not find our confirmation emails in your Junk Folder.
Shipping costs (not including t-shirts):
- Standard North Island NZ shipping $6.99 Flat Rate
- Standard South Island NZ shipping $9.99 Flat Rate
- Standard Australia shipping $24.99 Flat Rate
Shipping costs (t-shirts only):
- Standard shipping $11.80 Flat Rate (shipping from Australia)
Lost or damaged packages:
- Please contact us with your order number explaining the situation, so we can take next steps as necessary.
- If 10 working days have passed and your parcel has not arrived, please let us know, and we will be happy to chase this up with NZ Post.
____________
Keep an eye on your emails for shipping notifications, and if for some reason you have not received your order within this above timeframe, or are even just a little bit worried about it, please get in touch via our Contact page so we can help you out ASAP!
__________
Thanks again for being here, we appreciate you!
- Love Line to Luna x